Terms of service

DEFINITION

The term ‘you’ or ‘customer’ refers to the user or viewer of our Website or the person buying or requesting services and / or products from Kefi

 

GENERAL INFO

Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Kefi’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website. The following terms and conditions will apply between you and Kefi, when you buy an item from kefijewellery.co.

 

INTELLECTUAL PROPERTY

The content made available to you on or through this Website remains the property of Kefi or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.

You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.

 

TERMS OF SALE

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 72 business hours. Acceptance of your order will take place on the dispatch to you of the products ordered.

 

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

 

Order: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Contract: When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from Kefi. Our acceptance of your order will take place on the dispatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing: The prices payable for goods that you order are as set out in our Website. Delivery costs will be charged in addition. All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error or a website error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority.

Discount Codes: We may from time to time offer promotional discount codes (either directly or through third parties) which apply to all or certain purchases made through this website. Some items (such as reduced items) may be excluded from these discounts. Codes also cannot be used in conjunction with any other offers or discounts.

Delivery: We aim to dispatch all orders within 72 business hours. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Kefi can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you may be responsible for the repeat delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. If we do so we will refund the money you have paid in advance for the goods but we shall be entitled to deduct delivery, repeat delivery and storage costs incurred by us.

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. 

 

LIABILITY

Defective goods, delay and delivery of the wrong quantity. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please let us know as soon as possible by contacting us within 14 days of the fault arising. If you request a refund / exchange for a faulty goods, we request that you return the item to us for examination.

If you do not receive goods ordered by you within a reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: • to make good any shortage or non-delivery; or • to refund to you the amount paid by you for the goods in question in whatever way you choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

EVENTS BEYOND OUR CONTROL

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

PROMOTIONS & DISCOUNT CODES

From time to time, Kefi will offer promotional codes at points of sale. Kefi has the right to further reduce its products and are unable to refund the difference to customers.

Please note that the below terms apply:

  • This offer can only be redeemed against any order placed on www.kefihome.co
  • The discount code cannot be combined with any other discount codes.
  • Some product restrictions may apply.
  • This offer cannot be applied retrospectively to previous orders.
  • Kefi reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
  • Refunds will take into account the discount.
  • If you purchase something within a Gift With Purchase promotion and you wish to return it, you will also need to return the gift you received if it falls below the Gift With Purchase threshold.
  • Offer does not include delivery charges or gift wrap.

OUR RIGHTS

We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. We will provide you with notice of the changes by publishing the updated Terms & Conditions on our Website. Please check the Website regularly to determine whether the Terms & Conditions have been changed. We will also endeavour to email you to notify you of material changes to the Terms & Conditions. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.